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Heavenly Desserts are excited to intruduce new additions to our desserts. Click to read more about out new desserts menu. Our new menu INTRODUCING... Our new menu brings carefully crafted desserts to tantalise the tastebuds of those looking for their next sweet fix. From fresh croffles to showstopper cheesecakes, there's endless offerings in our flavourful world. Check out some of the highlights! CARAMEL MONKEY BREAD FRESH THE OVEN A symphony of flavours- freshly baked cinnamon butter dough, warm apple compote, salted caramel sauce, toasted pecans, and Madagascan vanilla gelato. From MILK CHOCOLATE BONBON EXCLUSIVE Meet our new showstoppers... The Bonbons. Rich vanilla cheesecake enrobed in Belgian milk chocolate served on sweet ricotta cream, salted caramel amaretti and fresh banana. Chocolate BONBONS BERRY FRENCH TOAST Delve into the world of French Toast with our mouth-watering Biscoff and Banana or French Berry creations. HOT French TOAST RASMALAI RED VELVET HELLO Don't miss our new San Sebastian Cheesecake with warm milk chocolate or our impressive Rasmalai Red Velvet Cheesecake. Trending CHEESECAKES HOT SAFFRON LATTE Indulge in our favourite flavours of the season with the Maple & Chai Cream Latte or the aromatic Saffron Latte. WARMING New DRINKS BUENO CRUNCH CROFFLE NEW Dive into our Bueno Crunch Croffle with white chocolate & hazelnut sauce & mini amaretti, or indulge in the Mocha Croffle with milk chocolate & cappuccino sauces. Signature CROFFLES VIEW NEW MENU

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. Welcome to Heavenly Desserts' New Summer Range! Summer has arrived early at Heavenly Desserts! We're excited to introduce our limited-time summer menu, featuring tropical and botanical flavours that capture the essence of the season. Indulge in our newest creations, from the icy delight of our Watermelon Sugar Cooler to the rich creaminess of our Blueberry Boba Cheesecake Pot. Introducing Our Summer Drinks: Watermelon Sugar Cooler: Dive into summer with this refreshing frozen beverage, blending the sweetness of watermelon with the tangy kick of cloudy lemonade. It's the perfect way to stay cool and enjoy the season. Hibiscus and Honey Iced Tea: Experience the taste of summer with this delightful drink, combining hibiscus, white tea, and honey. Each sip captures the refreshing essence of warm, sunny days. Iced White Chocolate and Chai: Beat the heat with our ultimate creamy cold beverage. This drink mixes sweet white chocolate with the warm spices of chai, creating a heavenly taste sensation. Delight in Our Summer Desserts: Blueberry Boba Cheesecake Pot: Our creamy vanilla cheesecake gets a summer twist with the addition of blueberries and passionfruit, creating a tantalizing dessert that's sure to satisfy. Macaron Milk Cake: Elevate your dessert game with our dreamy vanilla milk cake, topped with fresh fruits and a raspberry macaron. This Instagram-worthy treat is as delicious as it is beautiful. Visit your nearest Heavenly Desserts restaurant this summer and let us exceed your dessert expectations. Treat yourself to the flavours of the season and make your summer truly heavenly! OUR NEWEST DROPS Iced White Chocolate & Chai Iced vanilla & white chocolate milk, chai spices, whipped cream, cinnamon. 362 kcal Watermelon Sugar Cooler Frozen watermelon cooler, lemon, watermelon crisp, fresh mint. 201 kcal Hibiscus & Honey Iced Tea Iced White Tea, fragrant hibiscus syrup, honey. Served long. 112 kcal Blueberry Boba Cheesecake Pot Cheesecake cream, fresh blueberries, blueberry popping pearls, biscuit crumb, passion fruit sauce. 610 kcal The Macaron Milk Cake Vanilla milk cake, raspberry macaron, fresh berries, white chocolate shavings, vanilla milk syrup. 674 kcal UNLOCK THE MAGIC OF SUMMER

View the various dessert menus we have on offer at our Heavnely Desserts restaurant locations across the UK. Our Menu Select location Brunch Menu Anchor (Menu Page LOOKING FOR OUR NEW BRUNCH MENU? FIND OUT MORE

Read more about Heavenly Dessert's Privacy Policy and how we use your data online here. Notre histoire About Us We are committed to ensuring your privacy is protected. This Privacy Policy sets out details of the information that we may collect from you and how we may use that information. Please take your time to read this Privacy Policy carefully. When using our website, this Privacy Policy should be read alongside the website terms and conditions. This Privacy Policy describes how Heavenly Desserts Franchise Ltd, and franchised stores, trading under license as Heavenly Desserts ("we" or "us" or "our") collect and process data about individuals. For the purpose of the General Data Protection Regulation (2016/679) and the Data Protection Act 2018 (the “Legislation”), the data controller is Heavenly Desserts Franchise Ltd, a company registered with number 10434042. The registered address is 23 Brunel Parkway, Pride Park, Derby, England, DE24 8HR. If you have any questions about this policy, including any requests to exercise your legal rights, please contact our Data Privacy Manager at support@heavenlydesserts.co.uk What Information we collect and when We only collect information that we know we will genuinely use and in accordance with the data protection regulations. Throughout this document we refer to Data Protection Legislation means the Data Protection Act 2018 (DPA2018), United Kingdom General Data Protection Regulation (UK GDPR), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and any legislation implemented in connection with the aforementioned legislation. Where data is processed by a controller or processor established in the European Union or comprises the data of people in the European Union, it also includes the EU General Data Protection Regulation (EU GDPR). This includes any replacement legislation coming into effect from time to time. We may collect: Information you give us. This is information about you that you give us by filling in forms on our website www.heavenlydesserts.co.uk (our “Site”) or by corresponding with us by phone, e-mail, in our restaurants or otherwise. It includes information you provide when you register to use our Site, subscribe to our newsletter, register to use our Order & Pay Platform, book a table at one of our restaurants, enter a competition, promotion or survey, purchase a gift card or voucher, apply for a job with us, register for Wi-Fi in our restaurants and when you report a problem with our website. The information you give us may include your name, address, e-mail address postcode, phone number and birthday. Information we collect about you on our Site: With regard to each of your visits to our Site we may automatically collect the following information: information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, date and time zone setting, browser plug-in types and versions, operating system and platform; information collected in accordance with our Cookie Policy. Information we collect when you make a booking: We use approved third parties to operate our reservations platform. They will send you an automated email message to confirm your booking details and may send further service emails if there is a change to your booking. Info rmation we collect when you use wifi in our restaurants: We use a company called Purple wifi to provide wifi in our restaurants. If you sign up to use the wifi in our restaurants, the Wireless Social terms and conditions will apply, which are available here . Information we collect when you use our Order at Table Platform (our “O@T Platform”): When using our O@T Platform, you may provide us with the following information: a) your name and contact details (email address and mobile telephone number), if you use the Platform to order at table at one of our restaurants; b) your physical location, where you have agreed to it being used for the restaurant locator feature on the Platform or where you allow the Platform to access your location settings. Payment processing services are provided by stripe.com (“Stripe”). The Platform will transfer payment detail directly from stripe to our point-of-sale system. We will not store your card details on our system. Your personal and card detail will be securely stored by Stripe and used only to administer payment, verification of transactions, refunds and ease of use in future transactions using the service. See https://stripe.com/gb/legal/dpa Information we receive from other sources: This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combined your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers). Photography and Video Recordings: As part of local, national and international brand marketing activities, from time to time we may be filming or taking photographs of happy guests enjoying their visits to our restaurants, when filming or taking photos for a particular campaign, the site will display a prominent poster to confirm that filming and photos will be taken in the restaurant. We will ensure that consent is obtained expressly in every case. Purposes for which we will use your data We will only process your personal data in line with that which is permitted by the Legislation. We may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data. Typically we will process your data on one of the following bases: Consent given (e.g. for obtaining feedback, photos and video recordings for marketing purpose) Performance of a contract or an agreement with you (e.g. entry in a competition) Necessary for our legitimate interests (e.g use of CCTV on sites) Necessary to comply with a legal obligation (e.g. if requested by authority for investigation) How we use your information We use information held about you in the following ways: Information you give to us. We will use this information: to provide you with the information, products and services that you request from us; to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about; to provide you with information about goods or services we feel may interest you, where you have consented to us contacting you for the purposes of marketing or other promotional purposes. If you are an existing customer, we will only contact you or share information with you by electronic means (e-mail, social media or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you do not want us to use your data in this way, please tick the relevant box situated on the form on which we collect your data; to validate discounts and verify your identify; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others; to notify you about changes to our service; to ensure that content from our site is presented in the most effective manner for you and for your computer. Photography and Video Recordings. We will use this information: for use on social media and in our marketing. We will ensure that consent is obtained expressly. Information we collect about you. We will use this information: to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve our site to ensure that content is presented in the most effective manner for you and for your computer; to allow you to participate in interactive features of our service, when you choose to do so; as part of our efforts to keep our site safe and secure; to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you and others; to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them. Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive). Who we may share your data with Any member of the Heavenly Desserts franchised network. (Franchised stores trading under license as Heavenly Desserts) Selected third parties including: business partners, suppliers and sub-contractors for the performance of any contract we enter into with them. Our site may, from time to time, contain links to and from the Sites of our advertisers and affiliates. If you follow a link to any of these Sites, please note that these Sites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Sites. Our customer database of contacts is hosted by a company called Wix, whose privacy policy is available here advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to display relevant advertisements. Search engine providers assist us in the improvement and optimisation of our site through the use of analytics. You can contact data@heavenlydesserts.co.uk at any time to opt out of this type of lookalike advertising; We will disclose your personal information to third parties: In the event that we sell or buy any business or assets, in which case we may be required to disclose your personal data to the prospective seller or buyer of such business or assets If Heavenly Desserts Franchise Ltd, or a franchised store trading under license as Heavenly Desserts are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies, organisations and law enforcement agencies for the purposes of fraud protection, prevention or detection and credit risk reduction. Keeping your data secure We take security measures to protect your information including: Limiting access to our buildings to those that we believe are entitled to be there. Implementing access controls to our information technology; We use appropriate procedures and technical security measures (including strict encryption, anonymisation and archiving techniques) to safeguard your information across all our computer systems, networks, websites, mobile apps, offices and stores; All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Sending information outside of the UK Where any transfer outside of the UK occurs, we’ll ensure that any such transfer or processing is subject to appropriate legal and technical safeguards. How long we will store your data We retain a record of your personal information in order to provide you with a high-quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary. For more information, you may contact us at data@heavenlydesserts.co.uk We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it. The criteria that we use to determine retention periods will be determined by the nature of the data and the purposes for which it is kept. Your Rights Under the Legislation you have the right to make certain requests in relation to the personal information that we hold about you. We will not usually make a charge for dealing with these requests. If you wish to exercise these rights at any time please contact us using the details set out in the "Contact " section. You have the right to be informed about the collection and use of your personal data. The right of access: You have the right to access the personal information that we hold about you in many circumstances. This is sometimes called a ‘Subject Access Request’. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your Information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so. The right to rectification: If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it. The right to object: You have the right to ask us not to process your personal data for marketing purposes, in particular where we have used consent as the lawful basis for processing. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by emailing data@heavenlydesserts.co.uk The right to erasure: This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing, where we may have processed your information unlawfully or where we are required to erase your personal data to comply with the law. Note, however, that we may not always be able to comply with your erasure request for specific legal reasons. Right to erasure does not apply in the following scenarios (i) when the lawful basis for processing the data is 'legal obligation'; (ii) For the establishment, exercise or defence of legal claims'. The right to restrict processing: This enables you to ask us to suspend the processing of your personal data in the following scenarios: (i) if our use of the data is unlawful but you do not want us to erase it, (ii) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it, or (iii) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims. Request the transfer of your personal data to you or to a third party: We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right may only apply to automated information which you initially provided consent for Heavenly Desserts to use or where Heavenly Desserts used the information to perform a contract with you. Withdraw consent at any time where Heavenly Desserts is relying on consent to process your personal data for direct marketing purposes: However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. All marketing communications will contain information about how to opt-out and electronic communications will have a direct link to unsubscribe. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent. Where possible we will endeavour to respond to notifications of withdrawn consent for use of image or film prior to publishing the image or film. It may not be possible to do so after publication. You have a right to complain to the Information Commissioner's Office if you believe that any use of your personal information by us is in breach of applicable data protection laws and/ or regulations. More information can be found on the Information Commissioner’s Office website: ico.org.uk Children Our websites are not designed to target children under the age of 16. In compliance with the Children’s Online Privacy Protection Act, we require all children under age thirteen (13) to obtain parental consent to join any of our lists. By accepting this privacy policy you are confirming that you are over 13 years old. All terms of our privacy policy apply to children under 13. What happens if our business changes hands We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the purposes for which it was originally collected by us. Changes to this policy We will make changes to this privacy policy from time to time. Any updates to the privacy policy in the future will be posted on this page. Please check back to see any updates or changes to our privacy policy. Contact Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to the Data Privacy Manager at support@heavenlydesserts.co.uk or by post to Heavenly Desserts, 23 Brunel Parkway, Pride Park, Derby, England, De24 8HR The Information Commissioner's Office (ICO) regulates data protection and privacy matters in the UK. They make a lot of information accessible to consumers on their website and they can help you address any concerns. You can access them here .

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. Festive Collection Our Body Text Get ready to embark on a sweet winter journey because our festive menu is officially LIVE across all our restaurants! Indulge in the cosy warmth of gingerbread, the rich allure of Black Forest, and the classic bliss of chocolate and mint. This season, we've curated a selection that captures the essence of winter flavours, creating desserts that are as heart warming as the holiday spirit. Want to know more about the delicious dishes? check out our latest blog post here. .. Visit us today and treat yourself to a symphony of sweet sensations. 'Tis the season' so they say so treat yourself and share the magic with your loved ones! Find your nearest Heavenly Desserts just here and dive into winter bliss. Sweet Regards Heavenly Desserts 1/7

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. Resolutions Sweet Body Text Why not try a different New Years r esolution this year and head down to Heavenly Desserts for a tempting dessert? With over 24 desserts to try our Vegan Dessert Menu is sure to hit that sweet spot. If you dine at your local Heavenly Desserts this January and order off the vegan menu you will get 20% off your next visit*. American waffles, sundaes with authentic Italian gelato, cookie dough and now even croffles we will have a dessert with your name on it. Fancy a taster whilst you browse the menu? With our chocolate shots, bao buns and range of mochi we really do have it all with our range of vegan desserts. There's more too! Throughout January eat in with us and get 2 mojito's for the price of 1. Choose from any of our flavours: Classic Mint Mojito Pomegranate Mojito Watermelon Mint Mojito Passion Fruit Mojito *T&C apply see instore for details.

Dinner Menu Appetizers Bread & dips Sourdough bread accompanied by hummus, beetroot & whipped feta dips Green salad A garden-fresh salad with seasonal greens and roasted almonds Small 3,50 £GB Medium 5,50 £GB Tuna sashimi Seared fresh tuna, fresh herbs, and a touch of chili Mains Hand-made ravioli Artisanal hand-made ravioli, filled with a blend of cheeses in a basil pesto sauce Tofu skewers Grilled tofu skewers, marinated in a blend of soy and sesame with seasonal roast vegetables Fish of the day Fresh catch of the day paired with asparagus & a cream of sweet potato Peanut crusted steak Juicy, tender steak cooked to your liking, served with steamed vegetables Classic burger Our classic burger with lettuce, pickles, heirloom tomatoes, served with a side of fries Mushroom 7,00 £GB Chicken 7,50 £GB Beef 9,00 £GB Schnitzel Crisp and golden on the outside, in a herb and parmesan crumb Desserts Sticky date & ice cream Served with vanilla ice cream, toffee sauce & a peanut crumble Classic cheesecake Topped with a layer of raspberry jam & sliced strawberries Lemon meringue pie Zesty lemon meringue, a pistachio crumble, served with a chantilly cream Chocolate mousse Our delicate, yet rich signature chocolate mousse dessert Single serve 4,00 £GB Double serve 7,00 £GB Carrot cake Lightly spiced carrot cake layered with cream cheese frosting Brownie Fresh out the oven brownie filled with dark chocolate chips & walnuts Drinks Healthy smoothie Nourish your body with our selection of healthy smoothies Fresh juice A refreshing blend of freshly squeezed orange, watermelon, carrot, and ginger Small 2,00 £GB Medium 3,00 £GB Large 4,00 £GB Wine Choice of red, white, or rosé Soft drink Soda, Sprite, Pepsi & Diet Coke Coffee Locally roasted coffee, brewed in-house Cocktails Aperol Spritz, Gin & Tonic, Mojito Dinner Menu Desserts

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. Tapas Bottomless Body Text Do something different this February? Date night, mates night, family time at Heavenly Desserts we have an indulgent treat for you with our Tapas dessert range. Every Thursday - Sunday throughout February until 9th March ( including Valentines Day) For only £21.95pp (£24.95pp in London Marylebone) you and your group get bottomless tapas and 1 mojito per person for 90 minutes. Feeling a little bit fancy? Upgrade your mojito to a bottle on our Nozeco for only +£4. Our dessert tapas is great for anyone who fancies something different, or for those wanting a few smaller items to tempt those taste buds. Here at Heavenly Desserts we pride ourselves on being a premium dessert restaurant with no two restaurants looking to same, your desserts experience will leave you feeling spoilt. . Terms & Conditions •A minimum of 2 people •90 minutes will start as soon as the first order is placed •Offer price includes 1 mojito per person •No takeaway i.e food cannot be taken off the premises •Dine in only •1 dip per person •Maximum of 3 plates ordered per person at a time •3 plates to be cleared as next order is taken •1 bottle of Nozeco available for +£4 surcharge bottle when ordered instead of mojitos ( only one bottle at supplemented price) •Offer available Thursday – Sunday all day until 9th March •Offer will also be available on Wednesday 14th February Sweet Regards Heavenly Desserts

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. OUR MENU Sweet RESOL UTIONS ABOUT US For over a decade, we’ve been delighting customers with our delicious desserts. We opened our doors in 2008 and have led the way in dessert dining ever since. With flavours ranging from classic to contemporary, our desserts deliver a dining experience like no other. About This Is How We Do It THIS IS HOW WE DO IT I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. Feel free to drag and drop me anywhere you like on your page. I’m a great place for you to tell a story and let your users know a little more about you.😱 🍩 🍪 This is a great space to write long text about your company and your services. You can use this space to go into a little more detail about your company. Talk about your team and what services you provide. OUR MENU VIEW MORE 🥐 Take Me Home 🥐 Take Me Home 🥐 Take Me Home 🥐 Take Me Home 🥐 FOLLOW US #CRSNBAKERY Instagram Contact

Get ready to indulge in a new brunch experience at Heavenly Desserts... Brunch by Heavenly Desserts offers a new and exciting twist on brunch, now being served daily until 4.30pm. Savour exquisite dishes like Keralan Spiced Beans on Sourdough, Bacon & Egg Croffle, and our Signature Chai & Pecan Granola. Brunch is served ... Get ready to indulge in a new brunch experience at Heavenly Desserts... Brunch by Heavenly Desserts offers a new and exciting twist on brunch, now being served daily until 4.00pm. Savour exquisite dishes like Keralan Spiced Beans on Sourdough, Bacon & Egg Croffle, and our Signature Chai & Pecan Granola. With cozy, inviting settings and the finest ingredients, every visit promises a taste of heaven. Brunch done right ... Satisfy your cravings with our mouth-watering sourdough toasts and bagels, or indulge in our full breakfasts. To really set the day off right, try our signature Shakshuka and Keralan spiced beans on Sourdough. Don't forget to pair your meal with our barista-made coffee or one of our delicious brunch smoothies. And of course, you can't leave without trying our new breakfast croffles! SEE THE MENU Brunch is yours ... At Heavenly Desserts, we believe that brunch is yours to enjoy however you like. Whether you're looking to catch up with friends, spend quality time with family or simply take a break from the daily grind, our brunch menu has something for everyone. From sweet to savoury, our tempting range of dishes is sure to satisfy. So come on in, relax, and let our friendly team take care of the rest. Every day until 4pm Now available in all Heavenly Desserts across the UK, every day until 4.00pm. No need to book! FIND YOUR NEAREST CLICK BELOW TO VIEW OUR MENU BRUNCH MENU

If you have a query you would like answering, or would like to find out more about our restaurants, click to contact us at either of our locations across the UK. Enclenchez votre printemps GET IN TOUCH We'll do our very best to get back to you within 5 working days. Due to the volume of requests we get, we may not be able to respond to every message. Looking for Careers? Click here. First Name Last Name Email What's it about? Choose an option Location Which restaurant? Date of visit Time of visit Message I want to subscribe to the newsletter. Send Thanks for submitting! OUR RESTAURANTS The best way to contact our stores directly is via e-mail; Head to the locations page to find their details. OUR LOCATIONS OUR DELIVERY PARTNERS We cant take credit for the hard work of our delivery partners so please contact them directly for any feedback. Do you serve alcohol in your restaurants? No alcohol is served on the premises of any of our restaurants. What time do your restaurants open? Our restaurant opening hours vary, but you can check all restaurant opening hours via our restaurant locator. Do you have a menu I can view online? Yes, we do! You can view our main, vegan and drinks menu online here. Our menu is also available to download as a PDF, just in case you need to share it. How can I order Heavenly Desserts online? You can order your favourite desserts by using third party delivery partners, including Uber Eats, Deliveroo and Just Eat. You can also order for click & collect from your nearest Heavenly Desserts Restaurant. Is there parking available at your restaurants? Some of our restaurants may have parking facilities or nearby parking available – be sure to check our restaurant locator and always plan ahead before driving to one of our restaurants to avoid any disappointment. Which of your restaurants provide disability access? We aim to provide for all customers, and you can check the disability access and facilities of each of our restaurants by contacting them directly, details for each restaurant can be found on our restaurant locator. If you require any additional access or assistance, please ask and we’ll be happy to help. Can I book a reservation online? Currently, there is no online booking system, and we only accept walk-ins. Is your food and drink halal? Yes, all food and drink in every store is 100% halal. What are the T&Cs of using the WiFi available in Heavenly Desserts Restaurants? The terms and conditions for using our WiFi can be found on the splash page when attempting to connect to our WiFi. Why am I required to give my details when using WiFi at Heavenly Desserts? Our WiFi provider, Smarter WiFi, requests some basic info from our guests for a handful of reasons, with the main reason being security to protect guests from any viruses or spam. Once signed up, you’ll be remembered by Smarter WiFi and automatically connect on any future visits to store. When registering your details to our WiFi provider, you will also be given the option to opt in and out of any email marketing. Does Heavenly Desserts have a mailing list I can subscribe to? We do, indeed! Sign up to our mailing list and you’ll be the first to hear about all things Heavenly. This includes any new and exciting desserts, promotions, offers and news. Where can I purchase a Heavenly Desserts gift card? Gift cards are currently available to purchase in all UK restaurants. What payment methods are accepted in Heavenly Desserts Restaurants? All restaurants accept both cash and card payments. I’m not satisfied with my click & collect order, who do I contact? We’re sorry to hear you’re not entirely happy with your click & collect order and we’re always here to help. Please use our restaurant locator. and reach out to the restaurant you ordered from directly. I have an issue with my order through a third-party delivery partner, who do I contact? We’re sorry to hear that you weren’t satisfied with the service from our third-party delivery partner. For any issues on goods in transits, delivery times or other delivery partner related queries, please contact the delivery partner directly. Where can I find out information on franchise opportunities with Heavenly Desserts? Interested in franchising with us? Great! You can find out more information on our franchise and first steps to working with us here. I’d like to work in a Heavenly Desserts Restaurant, how do I apply? If you’re interested in working with us at a Heavenly Desserts Restaurant, you can upload your CV and apply online by visiting our careers page. Where is my nearest Heavenly Desserts Restaurant? You can find your nearest Heavenly restaurant, check its opening hours and facilities via our restaurant locator. Is there WiFi available at all Heavenly Desserts Restaurant? Yes, all restaurants offer free WiFi for guests. Sign up to Smarter WiFi in a few easy steps to make the most of your visit to Heavenly Desserts. How can I get in touch? You can get in touch by submitting a message on our contact page. Alternatively, you can find the contact details for all our restaurants via our restaurant locator. Do your restaurants allow smoking or the use of e-cigarettes? Smoking is not permitted in any Heavenly Desserts Restaurants– this includes the use of e-cigarettes. For those restaurants with outdoor seating areas, smoking may be permitted, and this is to each restaurants discretion. Do your restaurants welcome dogs? We do not allow dogs on our premises, with the exception of guide and assistance dogs. Association Access Provide a full-time official of the association access (at reasonable times and on reasonable notice) to confidential information relating to the franchise and its standing (on the understanding that such information remains confidential to the authorised official). Informal Conciliation Scheme The BFA operates an informal conciliation scheme, and facilitates mediation and arbitration schemes. These services are available to franchisor members and franchisees who jointly agree to the use of these schemes. Non-Confidential Information Provide to the association any non-confidential information relating to their franchise business or relating to the standing and qualifications of its directors, as may be requested by an authorised official of the association. 4 Key Criteria Principles All Full and Associate members of the BFA must meet four key criteria: that the business is viable, transferable, ethical and fully disclosed. These principles underpin the accreditation process before membership is granted. As part of their application, franchisors are expected to demonstrate how they meet these standards and provide evidence of the same, where appropriate. Viable: The business will have evidence to show that the product or service is saleable, and at a level of profit that will sustain a franchised network. Transferable: There is a means for the transfer of the know-how to a new operator at arm’s length, essential if the business is to be franchised. Ethical: The franchise is structured and operated in accordance with the ethical principles set out in the European Code of Ethics for Franchising, which covers matters of advertising, recruiting, selecting, and interactions with franchisees. The applicant’s franchise agreement is formally assessed. Fully-disclosed: All information on the business that is material to the franchise proposition and contract is disclosed without ambiguity to prospective franchisees. Compliance Comply with the Code of Advertising Practice as published by the Advertising Standards Authority. Guidelines of Best Practice Members of the association also seek to comply with the spirit and intent of the Guidelines to Best Practice as published by the association from time to time. In respect of both the foregoing general conditions of membership, and the following specific terms, whilst the association will use its best endeavours to establish the eligibility of an applicant, the onus for demonstrating that the criteria have been met on initial accreditation or reaccreditation lies finally with the applicant. Want to talk directly to our stores? To get in touch with our stores you can find all their contact details on our locations page here Contact details for Marketing and PR For all marketing and PR needs please contact... Marketing@heavenlydesserts.co.uk I have a problem with my delivery... Please contact the delivery provided you used to solve any issues with delivery. If you have a problem with your order then please contact the store you ordered from. Their contact details can be found on our locations page. How can I purchase a gift card? Our gift cards are available to purchase in all of locations and can be used in our restaurants across the UK. Every gift card is valid for a minimum of 12 months. You’ll also soon be able to purchase gift cards directly from our website. Does the highlight all allergen information? Within each item selection on the menu, you’ll find an allergen information section. This section details the allergens associated with the ingredients within this item. Please be sure to carefully read product descriptions and take note of any allergens that may be included. We ask that you also alert a team member if you have any allergy requirements or intolerances, requesting our allergens guide should you need any further details. We take all reasonable steps to prepare your food and drink safely, however we cannot guarantee completely allergen free environments or products. What loyalty schemes are available on the app? Create an account on our app and we’ll add a fiver to your account after you've made your first purchase via the app! You can earn points with every purchase you make which can be redeemed for future in-store and click & collect orders via the app. We also have a digital stamp card on the app which offers a free drink after collecting 9 stamps. Can I use the app without creating an account? You can have a look around our app without signing up or creating an account. However, if you want to place an order and take advantage of exclusive app offers and discounts, be sure to sign up to start earning rewards. Can I make a reservation via the app? Currently, our app doesn’t have a booking system in place. However, you can make a booking online by visiting heavenlydesserts.co.uk. Does the app show me my nearest store? Yes! Just make sure you have your location services turned and we’ll show you your nearest store. You can also find a store by searching by postcode in our location finder and view a full store list with each location's details including opening hours and directions. Is your food and drink Halal? All of our ingredients are suitable for a Halal diet. Please speak to a member of our team in store for any specific dietary or allergen questions. Have a question about our app? Drop us an email on support@heavenlydesserts.co.uk and we’ll do our best to answer. Can I order Heavenly Desserts home delivery from the app? You can order Heavenly Desserts via delivery partners, including Deliveroo, Uber Eats and Just Eat. Select your nearest store on our location finder on the app and you’ll be directed to your preferred delivery partners page to place your order. You can use our app to skip the queues and order ahead via our click & collect service. HAVE A QUESTION?

Since 2008, Heavenly Desserts have been delighting customers with delicious desserts. Our award-winning creations deliver memorable dessert experiences that spark joy for every guest. WELCOME Thank you for joining us here today, please can you read and complete the below form to confirm that yourself and any people under the age of 18 that you are responsible for today agree to all of the following… i. You consent to our staff and all 3rd party members of Heavenly Desserts to capture photo, video and audio of yourself while on the premise. ii. That the acquired media can be used for marketing and promotional materials on any digital and print mediums. (These include but are not limited it Menus, Posters, Signs, Table Talkers, Social Media Platforms, Websites, Digital and Printed Brochures.) iii. The Media may be edited and altered in any way deemed necessary by the company. iv. You waive your right to inspect or approve any of the finished product or receive compensation for the use the media. v. You also release the company (Heavenly Desserts Franchise Ltd) and it’s staff members from any misuse or distortion of the media. vi. The media may be shared with 3rd party companies such as but not limited to marketing agencies to aid us in our promotion of the brand and business. Name Social Handle Email Resturant Location Select a date I agree to the terms & conditions Confirm Thank you for your confirmation Thank y ou and enjoy your evening The Heavenly Desserts Team