Having been in the business for over 10 years, Heavenly Desserts are proud of the team we’ve built. Our team of talented professionals are dedicated to creating the best experience for you. Read through our staff profiles to learn more about our wonderful Heavenly Desserts team.
Yousif has been involved in retail catering at ownership level since 2009, followed in 2011 as Operations Director of Heavenly Desserts.
He manages a team whose role it is to assist and steer franchisees and managers towards achieving best practice within their stores, and provides quality support and direction to ensure the stores trade at an optimum level of sales, profit and customer service. By joining Heavenly Desserts as a franchisee, you would benefit greatly from the knowledge and quality input Yousif and the team will provide.
I’ll Have What She’s Having
Brazilian Jiu Jitsu
The Good, The Bad & The Ugly
Imran possesses over 15 years of experience in site acquisition, design, shop fit out and build and has overseen site selection for Heavenly Desserts sites to date. He has also played a key role in the Heavenly Desserts expansion.
Imran leads a team who will oversee the entire journey for you, from successful site acquisition to store design and fit out. With a keen eye for attention to detail, his primary role is to deliver an aesthetically pleasing store design within budget and on time ready for you to start trading.
Raspberry & White Chocolate Cookie Dough
12 Angry Men
We are an eclectic collection of individuals with different experiences and skills who come together to drive forward Heavenly Desserts’ success and growth.
Paul has been involved within the franchise sector since 1991, working alongside famous blue-chip brands. Quality franchise recruitment has played a major role in his career and therefore candidates wishing to consider Heavenly Desserts as a franchise can anticipate a calming, professional and transparent approach at all times and a very safe pair of hands to guide you through the process.
Favorite Dessert: Custom Made Crepe With Fruit And Maple Syrup
Favorite Hobby: Travel and reading
Favorite Film: Deliverance
National Operations Manager
As a Heavenly Desserts franchisee Simon will support you through the operational aspect of the business, you can expect excellent coaching and guidance to ensure your business will achieve operational excellence.
Favorite Dessert: I Might As Well
Favorite Hobby: Reading
Favorite Film: A Good Year
Chris has an extensive background in both the restaurant and retail catering industries where he has worked in various roles including Senior Store Manager and National Trainer for Whibread.
Favorite Dessert: Secret Sensations Crepe
Favorite Hobby: DIY, woodwork and playing with power tools!
Favorite Film: The Big Short
Head of New Store Openings
Jacob has a background in the retail and catering industry. Having begun his career as a Multi Site Operations Manager working with several brands that offer ready to eat Items to a full coffee experience. Jacob has a passion for driving operational excellence and ensuring smooth policies and procedures are in place to allow brands to excel in their future.
Favorite Dessert: White Chocolate Cookie Dough
Favorite Hobby: Flying
Favorite Film: Erin Brockovich
New Store Openings Manager
Usaamah manages the team who will essentially lay the groundwork for a successful store. Using his instinctive attention to detail to train team members, managers and franchisees Usaamah and his team ensure new stores are left working towards the highest levels of customer service, operational efficiency and consistency in excellence. He is committed to building win-win relationships with franchisees, colleagues and management.
Favorite Dessert: Brownie explosion
Favorite Hobby: Boxing
Favorite Film: Snatch
Fiona is a skilled, commercial lawyer experienced in advising businesses on effective contracts that can be used practically in the commercial environment of a business.
Favorite Dessert: Crepe Affair
Favorite Hobby: Spending time with family
Favorite Film: Shawshank Redemption
Dawn is a highly efficient, innovative and methodical marketing manager with extensive experience of supporting sales departments by reviewing, developing and defining their overall marketing strategy.
Favorite Dessert: Nutella Crepe
Favorite Hobby: Hiking
Favorite Film: Blade Runner
Marketing & Communications Officer
Scarlett is a recent graduate of the Nottingham Trent University, where she earned a Masters in Branding and Advertising. She has worked, and lived in multiple countries, the most recent being Japan. Scarlett’s experience enables her to understand the varying needs of stakeholders, support their interests, and create marketing and communications strategies that further the company’s objectives.
Favorite Dessert: Sinful! But Oh So Heavenly
Favorite Hobby: Bouldering
Favorite Film: Never Let Me Go